FAQ

We accept payments via bank transfer and Credit Cards.

Upon receiving your payment, we will process your order in up to 1 business day. Orders placed after 17:00 WIB (GMT+7) on Monday-Saturday will be processed the next business day. Depending on the courier and destination, shipping will take around 1-3 days until your order arrives at your doorsteps.

We ship from Jakarta & Surabaya to all over Indonesia via TIKI, JNE, Paxel, and Instant Courier (Gojek & Grab). Currently, our website does not accommodate international shipping, but we’re working on it so stay tuned for further updates!

We can accept return requests in 1 x 24 hours after you receive the package if the item is defective or an incorrect product. We will exchange the product with the correct item in 1-2 working days after we receive it from you or give you a full refund only if the item is currently out of stock. In this case, the refund process will take up to 3 business days.

Contact us at WhatsApp at 0813-9932-3377 and provide us with the supporting data such as the unboxing video, detailed photos of the item, and the receipt in 1 x 24 hours after you receive the package. We cannot accept any complaint and return request if you fail to submit the unboxing video. The returned items must be in 100% new and good condition, unused, unwashed, and undamaged with complete tags, authenticity cards, dust bags and other necessities, whenever provided, in their original packaging. We have the right to refuse your return request if the returned item that we receive does not meet the terms and conditions above.

Yes, for Ready to Wear & Foot Wear, you can request for exchange if you wish to change the size of the item that you ordered. However, it is subject to availability, so we may refuse your exchange request if your requested size is currently unavailable. You also need to meet all terms and conditions above for return & exchange.

Unfortunately, we can’t accept returns or exchange on change-of-mind purchases.

No, all sales of discounted items are final.